Refund & Returns Policy

Last Updated: 11/06/2026

Thank you for choosing SEALNSOLUTIONS PRIVATE LIMITED. We strive to provide high-quality IT hardware, computer accessories, networking products, and office technology solutions. Please read this Refund & Returns Policy carefully to understand the terms applicable to purchases made through our website and business channels.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

The product is received in a damaged condition.
The product is defective or non-functional upon delivery.
The item received has manufacturing defects.
You notify us within 7 days of delivery.
You provide clear photographs and, where possible, an unboxing video showing the issue.

b. Incorrect Product Delivered

If you receive a product different from what was ordered:

Report the issue within 48 hours of delivery.
The product must remain unused and in its original packaging.
All accessories, manuals, and included materials must be retained.

c. Missing Items

If any accessories or components are missing from your order:

Notify us within 48 hours of delivery.
Provide photographs of the received package and contents.

2. Non-Returnable and Non-Refundable Items

Returns or refunds will not be accepted for:

Products damaged due to misuse, negligence, accidents, liquid exposure, power surges, or unauthorized repairs.
Products showing physical damage after delivery.
Products without original packaging, labels, serial numbers, or accessories.
Software products, license keys, activation codes, subscriptions, or digital products.
Customized, special-order, or made-to-order products.
Consumable items that have been opened or used.
Products returned after the applicable return period.

3. Return Conditions

To qualify for a return:

The product must be in its original condition.
Original packaging must be intact.
All accessories, manuals, warranty cards, cables, adapters, and complimentary items must be included.
Product serial numbers must match our records.
The product must not show signs of misuse or physical damage.

Products that do not meet these conditions may be rejected or subject to deductions where legally permitted.

4. Return Request Process

To initiate a return:

Step 1: Contact Us

Send your return request via email with:

Order Number or Invoice Number
Customer Name
Contact Number
Product Details
Reason for Return
Supporting Photos or Videos

Step 2: Verification

Our support team will review the request within 24–48 business hours.

Step 3: Return Approval

Upon approval:

We may arrange a pickup where available, or
Request that the product be shipped to our designated return address.

Step 4: Inspection

After receiving the returned product, our technical team will inspect and verify the reported issue before processing a refund or replacement.

5. Refund Policy

Once the returned product passes inspection, refunds will be processed through the original payment method.

Refund Timeline

UPI Payments: 3–5 Business Days
Credit/Debit Cards: 5–7 Business Days
Net Banking: 3–7 Business Days
Bank Transfer Orders: 5–7 Business Days

Actual processing times may vary depending on banking institutions.

Shipping Charges

Shipping charges will only be refunded if:

A damaged product was delivered.
An incorrect product was supplied by us.
The return is approved due to a verified fault on our part.

6. Replacement Policy

Customers may request a replacement if:

The product is defective upon delivery.
The issue is verified by our support team.
The request is submitted within the applicable return period.

If the same product is unavailable:

You may choose:

A full refund, or
An alternative product of equivalent value (subject to stock availability and price adjustment).

7. Order Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch by contacting our customer support team.

After Shipment

Once an order has been shipped, cancellation is not possible. However, eligible products may be returned according to this policy after delivery.

Refunds for cancelled orders will be processed using the original payment method.

8. Warranty Claims

Many products sold by SEALNSOLUTIONS PRIVATE LIMITED are covered by manufacturer warranties.

After the return period expires:

Warranty claims must be handled directly through the manufacturer or authorized service center.
Warranty terms vary by brand and product.
We may assist customers by providing warranty information and service center details.

Repair, replacement, and warranty approval decisions remain subject to the manufacturer’s warranty policies.

9. Limitation of Liability

SEALNSOLUTIONS PRIVATE LIMITED shall not be liable for:

Indirect or consequential losses.
Business interruption.
Loss of data.
Loss of profits arising from product use or inability to use products.
Delays caused by manufacturers, logistics providers, or third-party service providers.

Our liability shall be limited to the amount paid for the purchased product, as permitted by applicable law.

10. Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

11. Contact Us

For return requests, refunds, replacements, or order-related assistance, please contact:

SEALNSOLUTIONS PRIVATE LIMITED

Address:

First Floor, Shop No. 164,
Vardhman Crown Mall, Plot No. 2,
Sector 19 Dwarka,
New Delhi, Delhi – 110075

Email: info@sealnsolutionsshop.com

Phone: +91 9315844683